FAQs

• How can I contact 20 four?

You can email us at info@20-four.com where our customer service team will be happy to help you with whatever you need!

• Do you ship worldwide?

Absolutely! We ship our products worldwide. Please note that delivery times may vary depending on your location.

• Where do you ship from?

We ship from the Netherlands.

• Can I change or cancel my order?

Due to the unique and personalized nature of our custom jewelry, we are unable to accept returns on completed custom orders. Once a custom piece has been finalized and delivered, the sale is considered final.

For custom orders that have not yet been completed, we understand that circumstances may change. However, please note that a cancellation fee of €100 will apply to any custom order that is canceled prior to completion. This fee covers the design work, materials, and labor already invested in your custom piece.

• What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

• When will my order be processed?

Once your order is placed, it typically takes 5-7 business days for production to be completed. Following production, your order will be shipped and should arrive at your doorstep within 1-2 business days. Please note that we don't ship on weekends.

• How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

• What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

• Will I be charged with customs and taxes?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

• How do I return an item?

Please contact us at  info@20-four.com

 

• What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.